Privacy Policy

This privacy policy forms a part of the terms of use/terms and conditions of use agreed between you and Drall and Dholiya Private Limited (the “Company”), and governs the Company’s policies regarding collection, use, disclosure and protection of your sensitive information in the course of provision of services (the “Services”) in relation to Guruji Astro mobile application, or website (gurujiastro.com) (each a ”Platform”).

You may not avail the Services without accepting this policy. Your access and use of the Platform constitutes your acceptance of this policy. The Company may amend this policy from time to time without prior notice to you, and such updated policy shall be effective immediately upon becoming available on the Platforms. Your continued access or use of the Platform after such posting constitutes your consent to be bound by such amended policy.

The words and phrases used herein and not otherwise defined shall have the meanings set forth in the applicable agreement governing the terms of use for access to the Platforms and Services.

By accessing the Platforms, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information in the manner described hereunder.

I. DISCLAIMER

The Services may be made available or accessed in connection with third-party services and content (including advertisement) that the Company does not control. You acknowledge that such third-party services may also collect your information, which shall be governed by a separate privacy policy. This policy shall not apply to any information you may disclose to any third-party in connection with your availing of the Services. Any information freely available or accessible in public domain shall not form part of your sensitive personal data or information. The Company is not responsible for the authenticity and completeness of your information.

II. INFORMATION YOU GIVE US

This includes information submitted when you:
(i) Create or update your account on the Platform (“Account”), which may include your name, email address, mobile phone number, login name and password, payment or banking information, place of birth, date of birth, time of birth and profile picture. If your Account is created through third-party sign-in services such as Facebook, Google or any other similar site, you authorize the Company to obtain the available information of the foregoing nature;
(ii) Avail the Services, including by way of joining live sessions and participating in public chats and discussions, by placing calls through the Platform, or by purchasing credits at which time payment related information may be collected and stored in order to automatically complete forms for future transactions;
(iii) Provide content, including reviews, details of availed Services and history, app interactions, special requests, contact information of people referred to us, and any other information provided in this regard;
(iv) Correspond with Company’s customer service associates;
(v) Participate in interactive services, such as discussion boards, competitions, promotions or surveys, other social media events or make payment etc.;
(vi) Enable features that require Company’s access to your address book or calendar;
(vii) Report problems for troubleshooting.

IV. INFORMATION THAT THE COMPANY MAY RECEIVE FROM OTHER SOURCES

1. The Company may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or its affiliated companies. Third-parties may share information with the Company such as cookie ID, device ID, demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or applications.

2. When you use a third-party account to log in to your Account or otherwise connect a third-party account with the Services, you consent to the collection, storage, and use, in accordance with this policy, of the information that you make available to the Company through such third-party accounts. This may include any information that you may have made available to the third party.

3. The Company may also obtain background check information about astrologer partners from third parties, including investigators, upon specific consent being obtained in this regard.

V. COOKIES

1. The Company and its third-party partners may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.

2. Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. The Company may use cookies and similar technologies for purposes such as:
(i) Authenticating users;
(ii) Remembering user preferences and settings;
(iii) Determining the popularity of content;
(iv) Delivering and measuring the effectiveness of advertising campaigns; and
(v) Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with the Services.

3. A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’computers. The Company uses pixel tags to measure the popularity of various pages, features and services and may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.

4. To modify your cookie settings, please visit your browser’s settings. By using Services with your browser settings to accept cookies, you are consenting to the Company’s use of cookies in the manner described in this section.

5. The Company may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on behalf of the Company across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you use the Services, as well as when you visit other online sites and services.

VI. USES OF YOUR INFORMATION

1. The Company may use the information collected for following purposes, including:
(i) To provide, personalise, maintain and improve the Services, and enable features to personalise your Account;
(ii) To administer and enhance the security of the Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
(iii) To provide you with information about services the Company may consider similar to those that you are already using, or have enquired about, or may interest you. The Company may contact you by electronic means (e-mail or SMS or telephone) with information about these services;
(iv) To generate and review reports and data about, and to conduct research on user base and usage patterns;
(v) To allow you to participate in interactive features of the Services, if any;
(vi) To measure or understand the effectiveness of advertising and others, and to deliver relevant advertising to you; and
(vii) To carry out any other obligations arising under any agreement between the Company and you.

2. The Company may combine the information received from third parties with the information you give and information collected about you for the purposes set out above. Further, the Company may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. Illustratively, your information regarding IP address, visit times and phone model are anonymized. Information about calls / messages placed in relation to the Services may be anonymized after expiry of the specified periods under your agreement with the Company. As a result, the Company’s use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.

3. The Company may analyse the log files generated by the Services that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps to administer the website, to learn about user behaviour on the site, to improve the Services, and to gather demographic information about the user base as a whole

VIII. DATA SECURITY PRECAUTIONS

1. The Company has in place appropriate technical and security measures to secure the information collected by it. All information provided or collected by the Company or generated from access or use of the Platform or Services is stored at Company’s servers maintained with third parties and located at Mumbai, India.

2. The Company obtains services from third parties such as Razorpay or PayTM for storage of the sensitive payment related information provided by you. The third-party service providers with respect to such services and payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised to never send your full credit/debit card details through unencrypted electronic platforms. You are responsible for keeping your Account related details secure.

3. Please be aware that the transmission of information via the internet is not completely secure. Although the Company will endeavour to protect your information, the Company cannot guarantee its security.

IX. PRIVACY OFFICER AND PLATFORM SECURITY

If you have any queries or concerns relating to the processing or usage of information provided by you in connection with this Policy, please email help@gurujiastro.com. If your query remains unresolved, you can escalate the matter to our Grievance Officer for redressal of your grievance. You can contact our Grievance Officer, Mr. Sharik Khan at sharik@gurujiastro.com with details of your grievance.